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SugarCRM Overview, Review and Alternatives 2014



SugarCRM has features like data import and export to and from the application, e-mail integration and invoice management. SugarCRM enables you to change page designs through a drag-and-drop tool. You can also establish new work-flows by editing work modules in this software. It also gives you the choice of having your own cloud service provider without any extra charges.

Features of SugarCRM

New Interface: The user interface of this application has been recently redesigned to bring ease for the end user. Now, the main menu comprises of all the major options including opportunities, orders, leads, contacts, invoicing, etc. In other words, it has a smart, yet simple user interface, which lets you quickly create/view accounts, projects, reports, invoices, and more.

Customer Account Portal: SugarCRM provides customers with a support portal that facilitates the user to monitor each and every client interaction. And, if it is about real time sharing, it allows multiple departments and their employees to stay connected as well

Mobility and Offline Synchronization: The application can be accessed through mobile phones. But, it also lets you use its offline synchronization features, which stores a copy of the data on your mobile phone.

Integration: SugarCRM is compatible with most of the commonly used applications such as Google Docs, MS Word, and MS Excel, etc. So, if it is related to importing data to office apps, or mail merge documents and exporting them to an excel file, this software can certainly serve your purpose.


SugarCRM is priced economically as compared to other related CRM solutions, and starts from $35 user/month. The basic feature includes 15 GB of storage along with features including sales forecasting, marketing and call center automation, online product training, etc. But, if you are planning to go for more storage, dedicated technical account manager or a private cloud, then you need to spend some extra amount for it.


Alternatives of SugarCRM



Insightly is a recognized name in the domain of CRM software. It facilitates the user to perform various CRM based tasks such as customer, sales and marketing management, importing organizations, and creating notes, events and users from one place. It has a simplified user interface, smart reporting mechanism, useful help resources, social and media/email integration. This software is mainly designed for the small enterprises, but caters to bigger ones as well.


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Zoho CRM

If it’s about the synthesis of cost effectiveness and performance then Zoho CRM certainly stands out. It facilitates you to flawlessly manage your business effectively by simplifying your sales, inventory, marketing strategies, customer support and report analysis. It lets you import excel, CSV, and VCF files in a quick way, which enables you to convert the leads into sales.


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Salesforce popularized the SaaS CRM market and is one of the largest providers of SAAS based CRM in the world. Salesforce has matured to compete with giants such as SAP and Oracle. Salesforce also has one of the best app stores with enormous integration options. Salesforce has been equally successful in tapping the enterprise and SMB marketplace whereas SAP and Oracle recently began giving attention to the SMB marketplace.



Infusionsoft is a complete CRM solution, which is specifically crafted for small as well as mid-sized conglomerates. It has been majorly used by various domains such as manufacturing, media, publishing, wholesale distribution, retail, etc. This CRM software enables you to customize your dashboard, user interfaces and forms.


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