Apple Inc. has confirmed it has expanded its after-sales policy in Korea, offering customers with no-questions-asked substitutes for their Apple gadgets should they develop a ‘fault’ within a month after acquisition.
The company had earlier operated under a single global policy but stared adapting its guidelines in different areas, including the replacement of defective new iPhones from October 2011.
Korea’s Fair Trade Commission said that Apple started providing improved services on devices sold in Korea (excluding the iMac) from April 1, replacing with new devices within 30 days, in accordance with Korea’s domestic rules & regulations.
In line with policies in the UK and the US, Apple may also replace gadgets outside the guarantee period should a defect be the fault of the device maker and not the owner.
FTC spokesman Kim Chung-ki told the Korea Herald: “Apple confirmed that the renewed policy in Korea is the world’s best level compared to in other countries.”
The difference in Korea is that Apple will offer new replacements for its devices and will do so automatically if it develops a defect within that one month period.
Apple, ever undervalued in its response, said that it “revised its policy depending on different laws in different countries if the law better protects consumers.”